Frequently Asked Questions
If you need any technical assistance please email technical support .
Q: Do you have parts for older (pre 1970) bikes?
A: We are slowly expanding our offering to extend back to the Munich built bikes, but currently it is only a limited selection of parts. If there is something specific you feel we may be able to assist, please contact drop us an e-mail or give us a call
Q: Do you sell used parts?
A: For the most part we only sell new items that are original BMW parts and BMW-recommended products and accessories. There are a few exceptions, we have some high-quality reconditioned parts that exceed OEM standards.
Q: Can you work on my bike?
A: Yes, we work on all BMW 2 Valves (Airheads) from 1970 to 1995.
Q: I need a part that is not on your web site
A: Granted, we don't have everything however we would like to be your one stop source for your BMW motorcycle. If there is something that you need and you don't see on our web site, please let us know and we will get the part for you if it's available. We can get most Original BMW parts within 2-3 days and for anything else, we receive weekly shipments from Germany by air. You can save time and money by letting us find the parts you need for you. If possible please provide the BMW part numbers or a detailed description of the part that you need as well as information about your bike. A picture is also a great way to communicate what you are in need of. Please send e-mail to firstname.lastname@example.org with your parts request.
Q: Can you ship to my country?
A: We regularly ship our products all over the world. You may place an on-line order and select your country. If you do not see your country listed, please E-Mail email@example.com
Q: What is the Warranty on BMW 2-Valve Parts in North America?
A: Most of our parts are covered by a one-year warranty. During this period, should a warranty issue arise, we will either repair or replace the defective item at our option. Our warranty does not apply to parts that have been modified or damaged by the user. The bottom line however is that your satisfaction is our number one goal, so should you have a problem after a year, please let us know and we may still be able to help you out.
Should you experience a problem with one of our products, please send us e-mail firstname.lastname@example.org describing the problem and if at all possible attach some pictures demonstrating the problem or concern.
Q: Do you accept returns?
A: Yes. We allow 100% refund or exchanges on items that are in their original package, new and uninstalled for 30 days from the purchase date. Please see our Returns page for complete details.
Q: Is your on-line shopping system secure?
A: Absolutely! We have taken great care to ensure that your information is handled securely. Our systems are constantly monitored and we are PCI compliant.
Q: Can I come to your facility?
A: Yes, you are very welcome to stop by! We have a small showroom and everything in stock is available for purchase or we'll be glad to show you any BMW 2-Valve item you may be interested in. Since we are mainly a mail order business, we may be in the warehouse and not the showroom. Please ring the doorbell and we'll be happy to assist you. Please note our business hours below.
Q: Where are you located?
A: 115 East Central Street, Hendersonville, NC, 28792
USA. If you are not familiar with the area contact us by email or phone for directions, or use this google maps link to find us. Google Maps
Q: How do I contact you?
Use this CONTACT FORM to get in touch with us.