Frequently Asked Questions
If you need any technical assistance please use the Contact Form .
Q: Do you have parts for older (pre 1970) bikes?
A: We are slowly expanding our offering to extend back to the Munich built bikes, but currently it is only a limited selection of parts. If there is something specific you feel we may be able to assist, please contact drop us an e-mail or give us a call.
Q: Can you ship to my country?
A: We regularly ship our products all over the world. You may place an online order and select your country. If you do not see your country listed, please use the Contact Form and we will check to see if we can ship to your country.
Q: Do you sell parts for other brands besides BMW?
A: We can souce replacement parts for many different classic East German motorcycles. Just use the Contact Form and let us know which model you have and the parts you are looking for.
Q: Do you sell used parts?
A:For the most part we only sell new items that are original BMW parts and BMW-recommended products and accessories.
Q: Can you work on my bike?
A: Yes, we work on all BMW Motorcycles. Our service department offers repair, restorations and maintenance service for any BMW motorcycle from 1923 to your modern BMWs.
Q: I need a part that is not on your web site
A: Granted, we don't have everything however we would like to be your one stop source for your BMW motorcycle. If there is something that you need and you don't see on our web site, please let us know and we will get the part for you if it's available. We can get most Original BMW parts within 2-3 days and for anything else, we recieve regular container shipments from Europe. You can save time and money by letting us find the parts you need for you. If possible please provide the BMW part numbers or a detailed description of the part that you need as well as information about your bike. A picture is also a great way to communicate what you are in need of. Please use the Contact Form
Q: What is the Warranty on BMW 2-Valve Parts in North America?
A: Most of our parts are covered by a one-year warranty. During this period, should a warranty issue arise, we will either repair or replace the defective item at our option. Our warranty does not apply to parts that have been modified or damaged by the user. The bottom line however is that your satisfaction is our number one goal, so should you have a problem after a year, please let us know and we may still be able to help you out.
Should you experience a problem with one of our products, please use the Contact Form describing the problem and if at all possible attach some pictures demonstrating the problem or concern.
Q: Do you accept returns?
A: Absolutely! We have taken great care to ensure A: Yes. We allow 100% refund or exchanges on items that are in their original package, new and uninstalled for 30 days from the purchase date. Please see our Returns page for complete details.
Q: Is your online shopping system secure?
A: Absolutely! We have taken great care to ensure that your information is handled securely. Our systems are constantly monitored and we are PCI compliant.
Q: Can I come to your facility?
A: Yes, you are very welcome to stop by! We have a small showroom and everything in stock is available for purchase or we'll be glad to show you any part you may be interested in. Since we are mainly a online business, we may be in the warehouse and not the showroom. Please note our business hours below.
Q: Where are you located?
A: 115 E Central Street suite 200, Hendersonville, NC, 28792 USA. If you are not familiar with the area contact us by email or phone for directions, or use this google map link to find us. Google Maps
Q: How do I contact you?
Use this Contact Form to get in touch with us.
Q: Can you install parts for me?
A:Plam Werks is our Full Service BMW shop that charges by the hour and can install parts, accessories and also specializes in repair, restorations and custom builds.